In GuateGo what matters most to us is your experience, that the mobilization to know places is not a problem; Please, find below our cancelation policy*.
1 Cancellations within 48 hours before your travel date no refund.
2 Cancellations within 72 hours before your travel date applies for a 50% refund.
3 Cancellations with more than 72 hours from the travel date apply a 70% refund.
4 Last minute purchases do not apply for a refund nor a modification.
5 Last minute purchases do not apply for a refund nor a modification.
*You can request a modification on time or date (up to one year) and will have 100% of the paid to reuse it, this provided that the new trip is of the same value as the current one that already has; otherwise, you must cancel the difference. These changes are subject to vehicle availability on the selected time and day.
6 Changes for private services
The private service is a personalized service contracted especially for you and your group. If at any time you want to add an additional stop to the contracted one and it is out of the route it may incur some additional cost. You’ll have to contact us so we can coordinate. If at any time you have inconveniences with your flight and you are notified in advance, you can reschedule without any cost. Otherwise, you may incur some additional costs or stay as no show.
Support & Request
[email protected]
Quotes for groups
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