Easily modify your travel date, time, or route. Just notify us 24 to 48 hours in advance.
Understand how refunds work: from 70% with advance notice to non-refundable last-minute reservations.
If applicable, receive your money through the same payment method within a maximum of 30 business days.
GuateGo is a company that facilitates the acquisition of tickets and experiences while traveling. Therefore, to provide you all the information you need while traveling we have developed the following policies to make your experience better and easy in case you need to cancel or reschedule a trip.
During your trip, different changes or inconveniences may arise which are part of your experience (destination changes, schedules changes, change of transport type). GuateGo aims to make your trip as pleasant as possible, but you should keep in mind the following terms when you decide to use our services:
Rates include one standard piece of luggage and one carry-on.
Extra luggage must be informed about in advance as it might incur additional costs.
To know the fees for extra/oversized/odd luggage/surfboards, etc, please contact us via Whatsapp at +1 (848) 331-2090 or email [email protected].
Luggage not approved in advance can be refused at pick up time at our sole discretion, and no refund will be given.
We understand that unforeseen circumstances may arise. Therefore, we offer modifications under the following conditions for the types of transportation managed by GuateGO.
For changes or more information, contact [email protected] or +1 (848) 331-2090